Finders Keepers: an award-winning letting agent, Oxfordshire

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Born Letting Specialist

Letting tip: Personal taste

Your personal taste on the interior of your property is just that – your own and tenants' tastes may not overlap. This can be a sensitive issue when landlords have created an 'individual' interior which is likely to alienate potential tenants. So try to be objective: streamline, co-ordinate and neutralise bold colours. Ask us for advice.

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Good feedback is good to hear.

We work hard. Customers’ needs change by the hour. Our offices are busy. The risk is falling into tunnel vision.

So entering into industry awards schemes is a way of lifting our head up and seeing the world in slightly wider perspective. They give us objective feedback and push us to keep evolving.

And, yes, it feels great to become an award-winning letting agent, although we realise that our customers care more about good service and results than about any industry recognition we gain.

“Finders Keepers implemented a truly innovative and new idea with spectacular results…they recognised the importance of school location in the decision making process of renting families. With this in mind the team plotted the precise catchment areas of all state and fee paying schools in their areas of operation. This information was then added as a search option to their website. Feedback from existing tenants is positive.” - Judges' Report

The judges were impressed by the schools function on our website

“This agency really knows its market…The marketing is just brilliant and 100% geared towards the target market of students whilst reflecting an awareness of the importance parents play in influencing potential rental properties. There was clear evidence of the strong relationship this agency has with local colleges and universities…Bearing in mind the online capabilities and preferences of their tenants, Finders Keepers has developed excellent online systems for fault reporting, emergencies and useful information. The number of students who continue to let through this agency after completing their studies is indicative of an excellent offering.” - Judges' Report

Students queue overnight to get our best properties

“The judges felt Finders Keepers must have an ideas factory in one of their branches from which they dream up and deploy new technological solutions for problems which firms five times their size haven’t yet appreciated exist….It has introduced 80 new pieces of functionality on its website over the past 12 months and over 1,000 FAQ’s can be accessed in 10 languages.” - Judges' Report

Texting confirmations of viewings to applicants

"The Judges considered this to be a very interesting entry and were impressed at the on-site visit that this initiative has demonstrated some really impressive impact. The Judges deemed this entry to be outstanding within the region. From the entry stage to the judging, this entry showed excellent quality in training and the award is well deserved." - Judges' Report

The award we won for the South East region

“Offering a vast range of services, Finders Keepers truly is a “one stop shop” for lettings services, all of which are of an exceptional standard. Well respected in the local area, they are strongly committed to helping local causes both in terms of fundraising and hands on involvement. A fantastic all round agency who work to their strengths.” – Judges’ Report

Our AGM 2009

“Finders Keepers demonstrate an attention to detail which enables them to work with high quality tenants and landlords…Clients are assured they can reach a representative of Finders Keepers at all times (including midnight on New Year’s Eve)....The detail on the check-out notes was impressive and clients are allocated a designated property manager enabling all involved to build a strong relationship and enjoy exemplary communication.”
– Judges’ Report

SpeedWorkMating at Finders Keepers January 2010

“Judges referred to the submission as ‘tremendous’, with one claiming to be able to vision themselves working at the firm because of its focus on staff support. The firm’s emphasis on teamwork was also praised.” – Judges’ Report

Our staff receive awards each quarter relating to our company values

"The sheer volume of ideas and innovations demonstrated and actioned by every member of the team shows a quality, well run firm offering a fantastic service to landlords, tenants and their team.” – Judges’ Report

The Property Management Away Day April 2010

“Their attention to detail means they attract high quality tenants which makes the whole lettings process easier and in turn leads to satisfied landlords. Their vast experience coupled with investment in their team, comprehensive training programme and authoritative market reports has led to a well deserved gold medal.” – Judges’ Report

Each office runs weekly Wednesday training on relevant issues

“This company has stuck firm to their strong belief in individual training and development with a lot of effort put in to bespoke training plans designed in response to feedback from staff… A first time entrant, Finders Keepers really impressed the judges.” – Judges’ Report

We have over 100 members of staff across eight offices

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